Adam M's community profile page - Smart Money People

Write a review

Viewing profile for,

Adam M

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Santander, Mortgage:

View on product page

Extortionate. No common sense.

I had a mortgage with Santander. Bought my ex out of our mortgage, was told origninally no problem but turned out the agent had ticked the wrong box in the application and was then told they couldn’t lend me any more money. ended up having to take a loan out to buy my ex out knowing there was enough equity in the house to pay it off once I moved. Sold my house in Jan 2025 for enough to leave more than enough to pay the loan off in full. Asked Santander to port my mortgage to keep the good rate I had. I didn’t ask to borrow more money or less. Just to port the exact amount I had on my mortgage over. After weeks of phone interviews they told me they wouldn’t do it. I had never missed a payment, had no financial difficulties and demonstrated based on my house sale price I had more than enough to pay my loan off once the sale completed. They still refused. This meant I had to find another mortgage, I did and naturally the rate was higher. So because of Santander my mortgage is now £200 higher than it should be if Santander had ported it and Santander also took every last penny I had left over from my house sale in exit fees which totalled over £8000. Santander have left me in a considerably worse financial situation purely because they wouldn’t port my mortgage with no justifiable reason not to do so. I would never in a million years recommend anyone use them for a mortgage. They charge 5% early repayment fee on your total mortgage balance whether you have 3 years or 3 days left on your mortgage. A lot of the staff are incompetent and their underwriters have zero compassion or basic common sense Reviewed on: 2nd April 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.