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Review of the Virgin Money, Credit cards:

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Hard work sorting out issues

Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker cannot do that for me. All rather inefficient and inconvenient for customers. Reviewed on: 31st January 2019

Reply from Virgin Money Hi there, I'd be happy to run this by the team again for you if you'd like to email your details across to [email protected]. Thanks, Holly Response date: 1st February 2019

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