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Name: Emma Keyworth

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STAY AWAY- INCOMPETENT AND JUST SEEM TO WANT TO RIP YOU OFF

1
As soon as I needed to make a change things started to go wrong. Wanted to charge me almost double for changing to a slightly older less powerful car, clearly no more risk than the other. I took up a new policy with them again and got a better deal so accepted the cancellation fee for the old one as I had little choice. Since beginning the new policy, they have sent me email after email demanding documents which I kept sending over and over (Proof Of No Claims, (which had been with them anyway) proof of address, driving licence) accusing me of some kind of fraud.This has gone on for 3 weeks now. I must have sent the same things 10 times each, each time I just get threatening automated emails saying they will cancel my policy and charge £75 for doing so . I feel like they try and find things or leave things hanging so they can charge you the fees. They seem to be all about the fees, which is why perhaps their initial premium quote is the cheapest online. I still haven't resolved this with them and to be honest feel so stressed about it all. I would definitely not recommend them. Reviewed on: 1st February 2019