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Philip W

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Review of the 118 118 Money, Credit Card:

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No help given when I needed it.

I cannot log in to customer services and for months I get the door slammed in my face because they cannot help me, as I cannot pass security. The last time I rang I said how do I confirm/change my password and was told that she could not help since "I cannot pass security". Eventually the lady said she would email a department who could hopefully help... Why? I was charged for using my card abroad and I was told there would be NO charge - I need to speak to someone! Reviewed on: 17th April 2025

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