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Alvaro G

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Review of the 1st Central, Car insurance:

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Cheap at first, but it will cost you later

I took out a car insurance policy with 1st Central because it looked like a great deal. However, once they had all my documents, they suddenly decided to remove my No Claim Discount without proper explanation and increased my premium by over £380 — including a £50 admin fee. This was done without my consent, and I was told the new amount would simply be added to my monthly payments unless I paid it in full. I was left with no choice but to request cancellation. The whole experience felt dishonest and stressful. There was a complete lack of transparency, poor communication, and no accountability. What seemed cheap at the beginning ended up being a costly mistake. Avoid this company at all costs. Reviewed on: 25th April 2025

Reply from 1st Central Hi Alvaro, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 25th April 2025

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