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Review of the Advanced Collection Systems, Debt Collection:

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Sonia was extremely unprofessional!

Sonia was extremely unprofessional. I told her a date I can start paying from and she made strange judgemental comments alluding to the fact I should pay today (upfront) due to my payday being a few days ago. To clarify, I had not told her my pay day? Really strange interaction. I rung back within seconds and lo and behold, Alan was able to offer me a payment plan solution that was affordable for ME! Despite Sonia stating I wouldn’t be able to pay anything less than the stated £50. Glad I called back again because it reaffirmed she was purposely being mean-spirited and obtuse! She also told me there wasn’t a complaints procedure, funny because I managed to log in my complaint hmm Reviewed on: 29th April 2025

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