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Heather C

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Review of the Tesco Bank, Travel Money:

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Don’t use online service

Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the denomination size of the notes. Why on earth have they sent 100 euro and 50 euro notes, as if I can use those in the local shops. Tried to exchange the large notes for smaller denominations in store but was told they couldn’t do that as it could be money laundering. What a lie. They were shown the receipt that they sent with the money AND what is the difference to when they purchase unspent money. Advised the only thing I could do would be to send it all back and get a refund, not an option as it is too near the holiday now. I am sooooooo mad. It is their crappy website that is at fault for not allowing a choice of notes and their crappy system that won’t allow the store to change the notes either. DO NOT USE . Reviewed on: 15th May 2025

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