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Review of the M&S Bank - Marks and Spencer, Car Insurance:

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Avoid, avoid, avoid...

My fist ever claim after 14 years of driving, and it had to be with them! Similarly to other reviews the initial contact was good, I was assigned a personal claim assistant and I hopped for the best. Sadly Zenith the underwriter don't care at all ( missed appointments, replacement car not delivered etc) When complained to M&S, they said it nothing to do I should complained to the garage and the insurer. Spent hours on the phone to arrange a repair, shocking lack of customer service. After a month my car in finally in for repairs. Shame on you all, will never buy again! Reviewed on: 4th April 2019

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