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Ajesh J

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Review of the London Capital Credit Union, Savings:

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Exceptional Service and Unmatched Support

My friend introduced me to London Capital Credit Union three years ago, and since that moment, I’ve never looked back. From day one, every piece of advice and every transaction has been handled with effortless ease—entirely over the phone. Each time I call, I’m greeted by a team that is unfailingly courteous, friendly, and polite. What truly impresses me is how London Capital Credit Union consistently goes the extra mile. On numerous occasions, I’ve needed clarity on interest rates, guidance for setting up new savings plans, or assistance with transfers. Rather than offering a brief, routine response, the customer service representatives always take the time to dive deep: researching the latest information, consulting relevant departments, and then following up to ensure I fully understand. That dedication—conducted entirely over the phone—has made me feel both supported and valued as a member. Despite never having visited a branch in person, I’ve come to trust their phone-based service implicitly. Each conversation is met with genuine kindness and patience. They remember small details—like a long-term savings goal I mentioned months ago—and proactively check in to offer tailored suggestions. Their proactive approach and willingness to go above and beyond make every interaction feel personal and reassuring. In short, if you’re seeking a savings provider where every phone call brings expert advice, friendly support, and a team that truly cares, look no further than London Capital Credit Union. Thanks to their outstanding customer service, I’ve spent the past three years saving confidently and happily—knowing they’ll always go that extra mile for me. Reviewed on: 3rd June 2025

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