Gillian C's community profile page

Write a review

Viewing profile for,

Gillian C

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Tesco Bank, Travel Money:

View on product page

Worst service I have experienced in a long time.

Worst service I have experienced in a long time. Firstly I was sent away from the store kiosk because the online order rate was better than the store rate - what nonsense was this. Smacked of a wish to collect more customer data to me. Certainly wasted my limited time. I was disgusted on my return from my trip to find that my unused currency would allow Tesco to make a £65 profit from me! Of the "Why you should buy your currency from Tesco" bullet points on the site, the "buy back promise" - a title which doesn't actually tell you anything, explain anything or make you want to look into the promise - is listed last. A placement on the bottom of that list doesn't lead you to think it is a matter of any importance either. Complete con, the fact is Tesco doesn't want to make a big deal about their buy back deal simply because they would lose too much money on it. In addition, Tesco don't even have complete control of their currency service, it is outsourced to Travelex Agency Services Limited. It took FIVE emails before the penny dropped and Customer Services finally addressed my actual complaint, previous replies simply waffled about customer convenience, how the rates "reflects the cost of sourcing the currency" and "endeavouring to ensure the products and services we provide fulfil our customers' needs and expectations". Big Fat Failure there then. I hope they didn't waste to much time when "After receiving your email we escalated the issues raised to the manager of our Harlow bureau" as she was an especially stroppy and lazy "member" of their staff and if they have any expectations from that quarter I wish them good luck with that. Add the complete ineptitude, unhelpfulness and lack of intelligence of the customer service department - that is if you can even find out how to make an enquiry or how to complain on the website - I'm taking my business elsewhere in future. Reviewed on: 6th June 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.