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Mike M

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Review of the CAF Bank, Current Account:

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New System? Not so far.

How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login with the new codes sent to them, nor contact the Customer Services by phone. It is enough to make me change Banks, but first I need access. Reviewed on: 10th June 2025

Reply from CAF Bank Hi Mike - thank-you for notifying us of the problems you have been faced with our new online banking service. We’re very sorry for any inconvenience this has caused and appreciate how frustrating this has been. A step-by-step guide on how to activate your access to the new service can be found from page 5 of our Online Banking User Guide - which you can view here: https://www.cafonline.org/docs/default-source/charity-finance-and-fundraising/cafbank_userguide_web_060625_spm-15860.pdf If you still need our help and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct phone number. We’ll be pleased to call to help with any problems. Response date: 11th June 2025

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