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Morris G

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Review of the CAF Bank, Current Account:

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Abysmal customer service

I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say that the service previously was ok. Routine changes of bank mandate, signatories, etc were always shambolic and meant waiting weeks to go through hoops and replacing documents the bank could never find. Simply awful people to work with. Reviewed on: 10th June 2025

Reply from CAF Bank Thank-you for sharing your experience of using the new service, Morris. We recognise that the transition to the new service has not been an easy – and we are sorry for any inconvenience this has caused. If you are having any problems with the new service and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct number. They will be pleased to help resolve any issues. Response date: 11th June 2025

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