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Susana P

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Review of the Trading 212, Investment Accounts:

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Disappointing Security: No Real Support When It Matters

I trusted Trading 212 as a platform to manage my savings and investments, but when my account was compromised, I was shocked by how limited the support and security actually were. Despite reporting the issue quickly, the fraudster was able to bypass account protections by exploiting weak links in their process, including actions taken through email and SMS. There was no phone support, no secure backup system, and no meaningful way to stop the fraud once it started. Trading 212 insists their systems worked properly, but in reality, their design allowed someone else to access and empty my account. This experience left me feeling extremely vulnerable and let down. Financial platforms must do more to protect users, especially when it comes to identity verification and crisis response. If you’re looking for a secure investment platform, be cautious and make sure you’re comfortable with the support options they actually provide—not just what they advertise. Reviewed on: 11th June 2025

Reply from Trading 212 We’re truly sorry to hear about the situation you faced, Susana! As a licensed broker regulated by the FCA, CySEC, ASIC, and BaFin, we're obliged to follow strict policies and ensure security. That is why, Two-factor authentication is now mandatory for all clients, and we offer two secure methods: either through a trusted device or an authenticator app. Security protocols, including identity verification, can only be completed after the required documents and biometric data are verified. However, if this information is accessed or used by a third party with or without the account holder’s knowledge, responsibility for account activity ultimately remains with the holder. Still, we understand how distressing this experience can be and would like to assist. Please update your review with your case reference number so we can take a closer look and ensure all of your concerns are addressed. Response date: 27th June 2025

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