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Mark D

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Review of the Santander, Options Home Insurance:

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Absolutely Terrible Experience!!!

I strongly advise against using Santander Home Insurance, especially if you're in Spain. Their communication is non-existent – it's practically impossible to reach anyone when you need help. Emails go unanswered, phone calls get you nowhere, and you’re left completely in the dark. When it comes to filing a claim, prepare for total frustration. They always find a way to deny it, no matter how valid it is. It feels like they are just looking for excuses not to pay out, and they blatantly ignore you in the process. Trying to cancel the policy? Good luck. They make it as complicated and drawn out as possible, clearly hoping you’ll just give up so they can keep charging you. This company is a complete waste of money. They take your premiums but provide zero service or support. I regret ever signing up and would never recommend Santander Home Insurance to anyone. Stay away – this company is a scam in disguise. Reviewed on: 11th June 2025

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