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Omer M

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Review of the ANNA, Business Account:

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Unreliable and unjust

As a sole director temporarily abroad, I was shocked to find my business account frozen without any clear deadline or warning after a request for routine documents. Despite explaining my situation and limited access while overseas, Anna Bank proceeded to block incoming payments, including a critical DWP benefit payment that took months to arrange. This action was taken with no regard for fair notice, FCA principles, or the serious consequences to my tenants and business operations. Customer service has been unhelpful and opaque about their procedures. Unjustified, disproportionate, and frankly careless treatment of small business clients. I will be escalating to the Financial Ombudsman and Tribunal Services. Avoid if you need reliability or accountability. Reviewed on: 11th June 2025

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