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Barbara B

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Review of the CAF Bank, Current Account:

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Absolute car crash.

Absolute car crash. 5 days since launch and I still cannot login to online banking. Phone support impossible to access. At 9am this morning I was 81 in the queue!! Reviewed on: 13th June 2025

Reply from CAF Bank We’re very sorry to hear of your experience using the new service, Barbara. We fully appreciate that the transition to the new service has not been an easy process and that our phone lines have also been busier than usual – and we now have additional colleagues working on call to help address this situation. Should you still be in need of support in accessing the service, a member of our team would be pleased to contact you directly - please email [email protected] with your name, the charity you represent, and a direct phone number and they will be in touch. Thank-you for bearing with us. We will make this right. Response date: 16th June 2025

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