LS's community profile page - Smart Money People

Write a review

Viewing profile for,

LS

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the CAF Bank, Current Account:

View on product page

TOTAL UNMITTIGATED DISASTER

Their 'upgrade' of their online banking portal has been an absolute disaster. Completely unable to reach them all week on the phone. Rand at 9am on the dot this morning - position 138 in the queue. We have been left unable to access funds and pay people accordingly. Totally unacceptable. Users now not recognized when trying to log in and no help. Borderline criminal leaving organizations unable to access funds. Reviewed on: 13th June 2025

Reply from CAF Bank Thank-you for making us aware of the problems you have faced in using the new service and in reaching our support team. We are sorry for the inconvenience and frustration this has caused. If you would like to for a team member to contact you directly, please email [email protected] with your name, the charity you represent, and a direct phone number. They will be pleased to help resolve any ongoing issues. We appreciate your beating with us while we work to make this right. Response date: 16th June 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.