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Julian Hawkins

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Review of the CAF Bank, Current Account:

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CAF Bank’s new online system is just useless and a s...

CAF Bank’s new online system is just useless and a step back in terms of e.g. account information available to customers. Account information is present as a single column of figures with debit figures shown as minuses, instead of the usual two-column set-up. Beneficiary reference info. Has been wiped, as have future-dated payments set-up prior to the transition, potentially endangering financial arrangements. Audit trails have been compromised on transition. This all before our year-end on 31 August. AND EVERY TIME I DO ANYTHING I RECEIVE A TEXT MESSAGE INFORMING ME OF WHAT I HAVE DONE! Did anyone test-drive this system before roll-out? Whatever CAF paid the developer it was too much! Reviewed on: 17th June 2025

Reply from CAF Bank Thank-you for raising the problems you have experienced with our new service, Julian. We appreciate that this has not been an easy transition for some our customers, and we are working to fix any ongoing issues. We are sorry for the inconvenience and frustration you have experienced. If you would like to speak with a member of team, please email your contact details and the name of the charity you represent to [email protected]. A member of our team will be pleased to contact you directly. Thank-you for bearing with us while we work to make this right. Response date: 18th June 2025

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