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N T

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Review of the Great Western Credit Union, Savings:

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No receipts for money paid in

Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a pile of cash waiting to be paid in. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. We’re really sorry to hear about the difficulties you’ve had with payments. We’d love the chance to look into this and help get things sorted. Please do get in touch with us so we can understand what’s happened and find the best way to support you. You can call us on 0117 924 7309 between 10am and 2pm, Monday to Friday, or email us anytime at [email protected] and we’ll aim to respond between 9am and 4pm, Monday to Friday. We’re here to help. Best wishes, Emily Response date: 29th August 2025

Review of the Great Western Credit Union, Savings:

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Paid in £100s less than £50 in account

I paid in hundreds of pounds but my account shows less than £50. I have not been able to pay in anything since you left Bristol. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. If you’re seeing an unexpected balance or having trouble accessing your account, we strongly encourage you to get in touch, our Member Engagement team is ready and available to help and investigate fully. We’re committed to giving our members the best experience possible, so if you’ve got questions, please don’t hesitate to get in touch. You can give us a call or email us at [email protected]. Best wishes, Emily Response date: 20th June 2025

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