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Alison S

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Review of the Newbury Building Society, Savings:

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I had problems with accessing my online account, I f...

I had problems with accessing my online account, I found in necessary to call customer service many times, they helped me reset passwords and memorable name. I am of the era where we don’t do technology but needs must, without the support of Gemma and Ellie, I would have given up. They were both patient (they needed to be) kind and helpful, we even ended up having a giggle. So now thanks to them I can get onto online banking through an App. You are never too old to learn. Thank you Gemma and Ellie. X Reviewed on: 24th June 2025

Reply from Newbury Building Society Hi Alison. Thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with both Gemma and Ellie, who will be so pleased to hear them. Response date: 25th June 2025

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