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Review of the ANNA, Business Account:

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A Nightmare for My New Business - AVOID AT ALL COSTS!

As a new business, choosing ANNA Money was a colossal mistake. My business account was blocked for a shocking 13 days immediately after receiving initial payments, trapping my lawful funds and completely paralyzing my operations. Their "final response" for closing my account falsely claimed I didn't provide necessary documents. This is an outright lie! I provided EVERY SINGLE DOCUMENT THEY ASKED FOR, PROMPTLY AND DILIGENTLY. The absolute absurdity? I've since successfully opened multiple business accounts with other reputable banks. They asked for the EXACT SAME DOCUMENTS I gave to ANNA Money, and they were all perfectly happy to offer me their services. This clearly proves ANNA Money's internal processes are broken, unprofessional, and frankly, incompetent. This ordeal caused immense personal stress, severely damaged my business's reputation (as I couldn't pay my partners), and wasted valuable time. Their customer service was a loop of generic, unhelpful responses, utterly disregarding the crisis they created. Do NOT trust their Google rankings or any claims of being a top provider. My experience shows their true colours. I have reported ANNA Money to both the Financial Ombudsman Service (FOS) and the Payment Systems Regulator (PSR) due to their unacceptable conduct. Do NOT choose ANNA Money. My experience was traumatic, insulting, and devastating for my new venture. They are unfit to provide banking services, and I wouldn't wish this nightmare on anyone. Save yourself the stress, financial loss, and damage to your reputation – look elsewhere. Reviewed on: 25th June 2025

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