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Review of the Bath Building Society, Savings:

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Helpful and efficient Customer Assistant

I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025

Reply from Bath Building Society Dear Jo, Thank you for your wonderful feedback! I’m delighted to hear that Charlotte Townsend was able to assist you so promptly and thoroughly. It’s great to know she provided the information you needed and helped guide you through the next steps for online access. We’ll make sure she receives your well-deserved praise - full marks indeed! Chris Burns – Customer Service Officer Response date: 18th July 2025

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