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Burrell

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All reviews (3)

Review of the Goodtogoinsurance.com, Travel insurance:

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Took almost four months to settle simple claim.

Submitted a claim for a pair of lost sunglasses. The claim total was £230 the glasses were Lacoste. It took almost 4 months for the claim to be settled. I had to provide the cost of the holiday, flight times, passenger names, hotel name. When the claim was finally settled, I was given £86. The deductions were as follows, £75 excess and 30% deduction for wear and tear. Reviewed on: 6th October 2025

Review of the Goodtogoinsurance.com, Travel insurance:

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took nearly 4 months for a simple claim for lost sun...

took nearly 4 months for a simple claim for lost sunglasses to be settled. Had to make formal complaint to IMGLOBAL. No information that Good To Go does not handle claims themselves. Reviewed on: 20th August 2025

Review of the Goodtogoinsurance.com, Travel insurance:

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Lost Sunglasses.

I put in a claim for a pair of sunglasses that I lost whilst on holiday. The claim was submitted at the beginning of June. It is now the 10th July and still no information as to settlement, either way. . This company asked for the most ludicrous information when I submitted the claim. Passenger names, flight details, cost of holiday, receipts, home insurance. Not an easy company to deal with. First time in over 60 years of travelling and purchasing travel insurance, that I have used this company. I do not think I will use it again. Reviewed on: 10th July 2025

Burrell

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