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G Buckley

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Review of the John Lewis, Partnership Card:

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Apparent security issue with card

Jlp called me and left msg for to call back. I called back - on number they left - they were unable to tell me what the issue is although they claimed it’s being address (by a different dept/group). One week later and several frustrating further calls to them, they are still unable to tell me what the problem is and nobody has called me. They can’t telll me how long it will take because the customer service group cannot speak directly with the security group and they cannot connect me with the security group/dept. Amateur !! Reviewed on: 11th April 2019

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