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rebecca coates

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Review of the Northern Community Bank (formerly Pennine Community Credit Union), Loans:

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I'm only putting poor for the nelson branch I found...

I'm only putting poor for the nelson branch I found there staff very unfair and rude, since the store closed down iv had a total different outcome and felt abit more as to being treat fairly and not being made to feel uncomfortable, last loan I took out was aa way easier process and I felt more comfortable with it thank you. Reviewed on: 11th July 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Rebecca, Thank you so much for your feedback and for taking the time to leave a review. We’re really sorry to hear that you didn’t feel comfortable during your visits to the Nelson branch. That’s not the experience we want anyone to have, and we completely understand how important it is to feel respected and treated fairly. We’re pleased to hear that things have felt much better for you recently and that your last loan experience was easier and more comfortable—that really matters to us. We’re always working to improve, and your comments will be shared with the team to make sure we continue moving in the right direction. Thank you again for your honest feedback and for giving us another chance to support you. Response date: 14th July 2025

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