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Review of the Holiday Extras Travel Insurance, Travel insurance:

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Unimpressed with customer service

My cruise insurance should be compensating me for a missed port due to weather in May. However, I am still waiting for a response after sending a claim form plus all relevant documents. Recently, I received an email stating that my claim has been passed onto another company because they do not deal with such claims at the company my insurance was booked through. I have sent an email to the 'new' company but have received no response. I'm extremely dissatisfied as everyone else in the cruise party has received compensation through their respective insurers. Reviewed on: 11th July 2025

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