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Clare w

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Review of the Money Wellness, Debt Advice:

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I struggled with application step 1 and 2 uploading...

I struggled with application step 1 and 2 uploading payslips, bank statements. Had to install 7zip which was frustratingly hard. If i had not got my son to help me it would have been a complete fail. Also I was frustrated that i got sent round in circles when trying to contact you by phone, the options just werent right so i ended up being sent back to beginning or bding cut off. If i were older this would make it impossible especially if i had no internet and no computer knowledge. I eventually managed and then it was easy. Just need to make it more accessible to talk to somebody or at least provide a link or live chat. Reviewed on: 15th July 2025

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