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Review of the Bath Building Society, Savings:

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BBS' Internet service

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your honest and detailed feedback. I’m really glad that i was able to assist you and resolve the issue over the phone. I’m sorry, however, that your earlier experience with our internet services and the lack of response from the email team didn’t meet expectations. Your comments have been noted and will be shared with the relevant teams to help us improve our service going forward. Chris Burns – Customer Service Officer Response date: 18th July 2025

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