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Elaine Moss

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Review of the Scratch & Patch, Pet insurance:

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Find any possible excuse not to pay out, if the vet...

Find any possible excuse not to pay out, if the vet needs to use an expert to get blood results they only pay £150, our dog was getting tested for cancer and needed bliss, theses amount to over £400 for expert advice so we could an informed decision on next steps. Reviewed on: 24th July 2025

Reply from Scratch & Patch Hi Elaine, We understand your frustration with the recent claim outcome and are here to help clarify any concerns. While our policies do cover all internal lab tests, there is a limit applied to external lab costs, which helps us keep premiums fair and affordable for all our customers. We outline these limits as clearly as possible in each policy. If you’d like to talk about your claim in more detail, please don’t hesitate to contact us: scratchandpatch.co.uk/contact-us Kind Regards, The Scratch & Patch Team Response date: 4th August 2025

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