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Carol K

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Review of the Bath Building Society, Savings:

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Customer Support - Excellent

The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Reviewed on: 30th July 2025

Reply from Bath Building Society Dear Carol, Thank you so much for your thoughtful feedback! I’m delighted to hear that our Customer Support team has been consistently responsive and helpful across both phone and email. It’s great to know that speaking with the same representative has made your experience more personal and efficient. Chris Burns – Customer Service Officer Response date: 31st July 2025

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