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Nigel B

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Review of the AllClear, Travel insurance:

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Easy to pay for, but a nightmare to claim.

You made it very difficult for my wife to claim on my behalf. I was ill on holiday and my wife laid out for a doctor visit to my hotel and antibiotics. The hassle she went through trying to claim this back was a joke. It is AllClear, Zurich or someone else to go to. Not strait forward at all. Reviewed on: 10th October 2025

Reply from AllClear Good morning, Nigel. Thank you for taking the time to share your feedback. I'm sorry to hear about your experience when it came to claiming.. To help us look into this further with our claims team, please email [email protected] with your policy number, full name, date of birth, and postcode. We'll make sure it's followed up on as quickly as possible. We look forward to hearing from you. Best regards, Reece Response date: 21st October 2025

Review of the AllClear, Travel insurance:

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Easy to set up, but too many hoops to claim.

Easy to set up, but too many hoops to claim. I was ill, so my wife had to deal with the claim. She was given incorrect information as to who to contact to make the claim. It’s not AllClear you’re dealing with. It’s a subsidiary of Zurich. After the £75 excess, the claim was for £75 to cover the cost of the Dr to attend to me in the hotel. It was so complicated. Reviewed on: 8th August 2025

Reply from AllClear Good afternoon, Thank you for your review. I’m sorry to hear about the difficulties you and your wife experienced during your claim, especially at a time when you were unwell. We’d like to look into this further to understand what happened and see how we can help. Please email us at [email protected] with your details, and our team will review your case. We appreciate you bringing this to our attention and hope we can work towards improving your experience. Best regards, Sarah Response date: 12th August 2025

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