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Justin Williams

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Review of the Urban Jungle, Home Insurance:

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Uncaring and bizarre behaviour

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Reviewed on: 8th August 2025

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