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Lisa PH

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Review of the Northern Community Bank (formerly Pennine Community Credit Union), Loans:

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Long term customer perspective

I have been a customer for over a decade now, I have watched them evolve, seen their technology changes, and despite them competing well with other financial institutions, they keep the edge because the personal service is always there. The staff go above ans beyond, the loans service os quickly underwritten and paid out. The only way I think they could improve is more manual underwriting and a little more risk tolerance towards financially stable customers with historic credit problems..They are not alone in this approach, but I think looking at established account conduct for existing customers should be a more important factor than past credit difficulties. Its a community financial organisation, and it risks alienating people if it underwrites more stringently than high street banks Reviewed on: 27th May 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Lisa, Thanks for taking the time to share your experience – we’re so pleased to hear it was a positive one. Feedback like this helps us keep improving, so we really do appreciate it. Response date: 28th May 2026

Review of the Northern Community Bank (formerly Pennine Community Credit Union), Loans:

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Been using them for years, consistently good service...

Been using them for years, consistently good service and fast payments Reviewed on: 13th August 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) HI Lisa, Thank you for your review. We really appreciate your kind words and continued support. Thank you for choosing us! Response date: 14th August 2025

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