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Review of the By Miles, Car insurance:

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Email correspondence is brilliant

The By Miles tracker is a great device, however, the charge is reliant on the car battery and the car being used. I don't use the car that often (hence why ByMiles is ideal for me), however, this also means that the tracker runs out of battery which then triggers an email to HQ asking me to 'plug it back in in'. Of course, it's already plugged in, it's just the battery has run low. This means I tend to have a lot of contact with customer service who understand my problem and are always quick to troubleshoot. The service is brilliant, and I'm so happy it's resolved over email rather than phoning up or chatting to a chatbot/AI. Reviewed on: 17th August 2025

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