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Jessica H

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Review of the 1st Central, Car insurance:

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Terrible company

The first issue was, they took money from my account, for the monthly payment, then bounced it back in and claimed I hadn't paid, (there was money in the account, even checked with bank via the phone) so they charged me a late fee... And wouldn't rectify the issue, with awfully rude staff. Stupidly I came back for a second policy with them, being they were the cheapest. Customer service as I say, sadly are so rude and blunt. They don't accept changes for modifications, even though it's there written in the policy changed, with a drop down box to select the changes. Please do not bother with this company! Pay a little extra. Reviewed on: 23rd August 2025

Reply from 1st Central Hi Jessica, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 1st September 2025

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