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Review of the Collingwood, Car insurance:

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Very helpful staff

Very helpful staff who answered promptly, so not too long on hold. Clear in their explanations and efficient over the phone. However, the overall experience once you've paid your premium gets a bit crazy with the sheer number of emails sent. 10 emails later for the one insurance product, therefore 10 emails I have to forward to my son for his information as the policy holder (I am the nominated person, who has paid and will be providing the car!) - he is 17...he doesn't need 10 emails! Also the first email says to access the policy via a link which when we go into it, asks for username and password, but the link to set a password (in another email!) doesn't work, so we will have to ring customer services tomorrow! Reviewed on: 28th August 2025

Reply from Collingwood Hi CC, Thank you for taking the time to share your feedback with us. We are sorry for the volume of emails that you have received - this is certainly something we are currently working on, therefore thank you for drawing our attention to this. We're also sorry to hear about the trouble you encountered with your username and password not working. Please be reassured that this is not typical, and we will be happy to assist you. Your experience matters greatly to us, and if you haven't done so already, please get in touch with our team directly so we can assist you and your son in setting up the account and ensure you are able to access everything without further issue. Thank you for your patience and the opportunity to make things right. If there is anything further we can help with in the future, please do not hesitate to get in touch. Kind Regards The Collingwood Team Response date: 29th August 2025

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