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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Really need to review processes and products

We originally sought to port our mortgage but were advised that the portal was down for a sustained period, but if we chose a new mortgage it could be done quickly, which we did. The survey on the purchased property took over 8 weeks to complete and we felt that we were being encouraged to take out an expensive product, which as a 40 year term was totally senseless given I will be paying until I am 110 and my wife 100 years of age. Overall we were left frustrated by the process and disappointed by the product by felt obliged by the system to continue Reviewed on: 29th August 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear John, We're really sorry to hear about your experience. If you'd like to discuss this with us please email us at [email protected] or give us a call on 0330 123 0723. Best wishes, Suffolk Building Society. Response date: 9th September 2025

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