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Tina

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Review of the 1st Central, Car insurance:

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NIGHTMARE!!

I’ve been driving for over 20 years with a spotless record and no claims, but my experience with 1st Central has been nothing short of a nightmare. I took out a policy with them and just 6 days later had to return the vehicle due to engine problems. I called 1st Central to ask about my options and was advised by their own staff that the best (and cheapest) course of action was to cancel the policy within the 14-day cooling-off period and simply take out a new one once I got a replacement car. So, I did exactly what they recommended. But when I went back to arrange a new policy, I was suddenly denied – not just by them, but it seems this cancellation flagged me across insurers, leading to ridiculously high quotes everywhere. I called and spent over 2 hours on the phone with them, hoping for some accountability or at least a solution. Instead, all I got was shrugged shoulders and a flat refusal: apparently, I am now barred from ever insuring with them again. This is despite following their own advice and cancelling within the legal cooling-off period (only 6 days after it started!)!! Absolutely shocking treatment. No help, no solutions, and no consideration for a loyal, claim-free driver with two decades of experience. If you value your peace of mind, avoid 1st Central at all costs – their policies may look cheap upfront, but you’ll pay dearly in stress and unfair treatment!!! Reviewed on: 2nd September 2025

Reply from 1st Central Hi Tina, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 3rd September 2025

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