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Review of the Carrot Insurance, Car Insurance:

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Confusing and frustrating

Positives - Great price for the insurance cover. Bloke arrived on time to fit the black box. Friendly staff on the phone. Negatives - takes ages to get through to anyone either using phone or live chat. the Black box is very confusing - it can give you 10/10 for a journey, then a minus score for exactly the same journey a few hours later. You never know what score you are going to be given by the Black Box and it becomes very frustrating to have driven perfectly only to see a negative score appear on your system. It seems as though the Black box pulls figures out of thin air or makes them up to give you a low score. You can be threatened with cancellation if you have a negative score for a week, but be offered to sit a test with 'driving doctor' and if you pass, you get the negative week removed from your Record. I received an email from driving doctor telling me I passed, but Carrot emailed me and told me I had failed. Decided to cut my losses and cancel my policy as it was causing too much confusion and aggravation rather than helping me to become a better driver, which was the whole point of the policy. The whole thing prevented me from enjoying having my first car. Reviewed on: 13th April 2019

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