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Review of the Virgin Money, Essential Current Account:

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AVOID THIS PROVIDER

AVOID THIS PROVIDER AT ALL COSTS. I would honestly give these guys a 0 if I could. I applied for a credit card application on 13 March, their website advises 5 working days for a response but they took a month. Within the month I called several times to find out the progress of my application and was misinformed many times. I spoke to a manager called Chloe ID number CK8811 who was the rudest person I have ever had the misfortune to speak to. She refused to file a complaint when I requested on the 23rd March and refused to give me information on my own application. I eventually got rejected for the credit card and have still not received ANY information as to why I was rejected even though I have requested this many times. I checked on Experian before applying for the credit card and I had a very good credit rating so there really should not be any reason for this rejection. Worse experience I have ever had!! Reviewed on: 13th April 2019

Reply from Virgin Money Hi there, thanks for getting in touch. Can you email your details over to us at [email protected] so we can help further? Thanks, Jane Response date: 15th April 2019

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