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GERAINT L

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Review of the AllClear, Travel insurance:

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Excellent and terrible.

Flown back from Gambia after femur fracture in April, full 5 star. Then increase in premium by further £1,300 because of fall 1 star. Then stalling for month after month, six so far and not paying out for claim for loss of seven days holiday despite being given full details for legitimate claim. Always "very busy, it will take two weeks" over several phone calls and messages. For six months, 1 star Reviewed on: 30th September 2025

Reply from AllClear Good afternoon, Thank you for sharing your experience, and I am so sorry to hear of both your injury and the frustrations you’ve had since. We appreciate how disappointing it must have felt to see such an increase in your premium. Pricing can change depending on a number of factors, including recent medical conditions and trip details, but I understand how concerning this increase was for you. Regarding your claim, we’re equally concerned to hear of the delays you’ve faced. To make sure this is properly investigated, please get in touch with us by emailing [email protected] with your policy details so our claims team can review this urgently. Your feedback is very important to us, and we’d like the chance to resolve this for you. Best regards, Sarah Response date: 2nd October 2025

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