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Philip R

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Review of the Bath Building Society, Savings:
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Honestly the online experience is so clunky in compa...

2
Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the application form doesn't have my country of birth so I was told to choose another one! There is no chat or phone support after 17:00. The payment-in system isn't compatible with my bank so my bank doesn't recognise the details of the account I'm paying into. I've paid a small amount in as a test and it's going to take 24 hours before I'm sure it works. I'm trying to set up a £20k ISA for goodness sake! Reviewed on: 2nd October 2025
Reply from Bath Building Society Hi Philip, Thank you for your feedback. I’m sorry to hear that your experience has not been smooth and that we’ve fallen short of your expectations. We aim to provide a simple and reliable online service, so I completely understand how frustrating it is to experience difficulties with the application process. Your comments have been shared with the team and we will be reviewing the issues you’ve raised, including the drop-down options in the form. We can investigate the payment-in service not being recognised by your bank straight away. Our team can ensure everything is set up correctly so you have complete peace of mind when making transactions. Please contact me directly at [email protected] or by phone on 01225 330014 and I’ll be happy to assist further. Thank you again for your honest feedback. It’s invaluable in helping us improve our services. Chris Burns – Customer Service Officer Response date: 3rd October 2025
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