Matt R's community profile page - Smart Money People

Write a review

Viewing profile for,

Matt R

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Holiday Extras Travel Insurance, Travel insurance:

View on product page

3 months and waiting for a missed port claim

It has now been over 3 months and my very simple claim for a missed cruise port has still not been paid! All the correct processes documents and letter from the cruise line were provided, it's a very simple open and shut claim and they still can't cope with it! They outsource the claim handling and the whole level of service is a disgrace. I have had to follow up the claim three times, spoken with three different people and none of them can seem to say more than it's with the claim handling team. Reviewed on: 5th October 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.