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Judith B

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Review of the Bath Building Society, Savings:

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I almost gave up applying for an ISA account.

I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text boxes are faint, entering DOB should be easy but not here. The website design is not appealing and doesn't inspire confidence. Reviewed on: 5th October 2025

Reply from Bath Building Society Hi Judith Thank you for your feedback, and I'm really sorry to hear about your experience with the ISA account application process. We understand how frustrating it is when a digital form doesn’t work as it should, especially when it involves something as important as your savings. I hope you've been able to open your ISA account since leaving your feedback. If not, please don’t hesitate to contact me directly - either by email at [email protected] or by phone on 01225 330014 and I’ll be happy to assist you with setting it up. Your comments about the form reliability, design clarity, and user interface are very important to us. I’ll make sure this is passed on to the relevant teams so they can look into improving the experience. We’re committed to making our services more accessible and user-friendly and feedback like yours helps us get there! Chris Burns – Customer Service Officer Response date: 13th October 2025

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