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Helen

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Review of the Hinckley & Rugby Building Society, Savings:

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Visit to Lutterworth

I have visited the Lutterworth branch who have assisted in registering a lasting power-of-attorney on my parents account. The accounts were not held at the Lutterworth office but with the rugby office, however all of the staff at Littleworth went out of their way to provide this service seamlessly, their attention to their customers is excellent and the service that I have received to support my parents is outstanding. Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for sharing your experience Helen. We’re really pleased to hear that the team at our Lutterworth branch went out of their way to support you with registering your lasting power-of-attorney, that’s exactly what we’d expect from our teams. We believe face-to-face service is incredibly important, especially when it comes to sensitive matters like supporting loved ones. Feedback like yours truly highlights the value of the personal care and attention our branch teams strive to provide every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

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