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Steve D

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Review of the The Co-operative Bank, Current account:

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Avoid opening current account...

Maladministration Applied to open a current account in early August - on 28/8 they wrote to me and said all was good and provided sort code and account number. By 17/9 no debit cards had arrived and the took far too long to get them to us. A total of 7 weeks to open a current account. When I called them 17/9 I spent nearly two hours on the phone they could not find me from the account number they supplied or my name and address. It took the first 47 minutes of the call for them to find me. They said that I should have quoted the application number which did not show on their letter of 28/8. We took our business elsewhere. They said that it was because of an error made by their Bristol Branch. No one took ownership of this issue and I feel their complaints team is run by a bunch of uncaring incompetents who lack the basic skills to place themselves in the customers shoes. They offered me £100 but refused to remove the credit check from my record which bears a grossly unfair and unjustified negative on my Credit Record. Avoid opening an account at this bank they are very uncaring even when admit they got things wrong. Reviewed on: 8th October 2025

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