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Sally M

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service in Rugby branch

Was served in the Rugby branch by Neil. He was polite and friendly and explained what he was doing and why. Excellent customer service. Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback, Sally. It’s fantastic to hear about the excellent service you received at our Rugby branch, and we’re especially pleased Neil made such a positive impression. Hearing how our team members take the time to explain things clearly really highlights the value of the face-to-face service we’re proud to offer. Feedback like yours means a lot to us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

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