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Dominic B

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Review of the Saffron Building Society, Savings:

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Sophia was fantastic.

Sophia was fantastic. Not only did she resolve my immediate issue with making an electronic funds transfer but after initially thinking they would have to send me a letter to set up my online account, she called me back to explain she understood why she wasn't able to do this and we then resolved that issue and got the web/app access setup too. I really appreciated that she took the trouble to call me back having realized why she could trigger an email. It wasn't actually that crucial to me to be able to access online but taking the time to resolve the issue ahead of it being urgent and calling me back demonstrates a level of customer care far too rare these days. Reviewed on: 14th October 2025

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