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Review of the The Co-operative Bank, Current account:

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Brutal incompetent bureaucracy at its' worst.

Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I was reassured by the bank that everything could just proceed as normal. Only to receive an email some time after saying the VISA card had been immediately that day! Directly contradicting earlier information, giving no time to make alternative arrangements & at a time when you least need the extra complications. No suggestions or mitigation, just a stop. On eventually contacting them (20 minutes on hold)I was informed that I would have to apply for a new card! A further 30 minute son hold & then informed I would be applying from scratch-no easy way to use the information they had etc. 40 + years as a loyal customer count for nothing! Absolutely brutal. A truly awful experience at an already awful time. Trying to resolve this for days & despite admitting mistakes offered an insulting sum as recompense! No attempt to mitigte their action or try to make amends at all. Reviewed on: 15th October 2025

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