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Zukhriddin A

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Review of the SumUp, Card Reader:

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I’ve Extremely Disappointed

I’ve been using SumUp as a sole trader, and everything was verified and working fine at first. However, shortly after receiving legitimate customer payments for completed services, SumUp suddenly froze my account and later terminated it without clear reasoning. I provided all required business details, invoices, and proof of work, yet they refused to review the decision or release my funds — money that belongs to my customers’ completed jobs. As a small business owner, this has caused a serious cash flow problem and unnecessary stress. Their communication is very limited, and there seems to be no appeal process even when all transactions are legitimate. It feels like small traders are left without support or a fair way to resolve issues. I’ve now requested immediate access to my funds or a proper review of my case. I hope this helps other business owners think twice before relying on SumUp for their main payment system. Reviewed on: 16th October 2025

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